Policies

 

Safe Stay Policy

 

 

To ensure our guest and also staff the best possible safety and the pleasure of a mask-free
environment during their stay at Pädaste Manor we require all resident guests as well as nonresident guest to possess a valid certificate that proves vaccination or recovery from Covid-19.

 

The Safe Stay Policy is effective from 25 October 2021 onwards and does apply to guests of
Alexander Restaurant as well. All members of the Pädaste team are in possession of a green
certificate.

 

Pädaste Manor’s Safe Stay Policy warrants a safe and pleasurable guest experience and complies with the latest government regulations.

 

*Please present your European Green Certificate upon check-in. Non-resident visitors including suppliers need to register at the hotel reception before proceeding.

 

NEW – More flexibility for reservations made directly with Pädaste Manor

 

PÄDASTE RESCHEDULING POLICY
Great flexibility

All regular reservations made directly with us through the Pädaste website or via direct contact with our Guest Relations Manager from 15 April 2020 onwards till the end of the 2021 season, will be treated with greater flexibility. Our cancellation policy will remain the same as before, however we allow you to reschedule your reservation to any other date within the 2021 season. You may reschedule at any moment up to 72 hours before the planned date of arrival.
The Pädaste Rescheduling Policy also applies to our Advance Purchase Rate.
Any modifications are subject to availability and/or rate differences.

 

In order for us to honor your rescheduling request, we require the payment of your reservation in the full amount before we can issue a reservation confirmation for the rescheduled date.  Alternatively, you have the opportunity to cancel your reservation according to our cancellation policy.

 

*Does not apply to group bookings and reservations for social events, weddings or corporate events, special offers or reservations made via Online Travel Agencies.
** Reservations can be rescheduled once only and in case of eventual later cancellation or no-show the reservation cannot be refunded or rescheduled.
***Request for rescheduling should be communicated in writing, using fax or Email.

 

LOCKDOWN PROTECTION

Should unexpectedly a lockdown or restriction to visit Muhu Island or to stay at Pädaste Manor, by order of the Republic of Estonia, be in place, during the 7 days immediately prior to your planned arrival, and this would hinder you from arriving, you will receive a full credit towards a future stay in 2021, no questions asked!


CANCELLATION POLICY

All booking requests that are confirmed by us are subject to our cancellation policy. The cancellation fee applies to the total of services booked and confirmed at the moment of cancellation; including lodging, food & beverage, catering, spa- and other services. A cancellation should be communicated in writing, using fax or Email.

 

Some of our special offers and promotions have specific conditions and terms with a different cancellation policy. Please note the specific conditions and terms of the offer or promotion when making your booking.

 

STANDARD CANCELLATION POLICY

Cancellations up to 3 weeks prior to planned arrival: no cancellation fee. Cancellations up to 1 week prior to arrival: 25% cancellation fee. Up to 72 hours before arrival: 50% cancellation fee. Reservations canceled shorter than 72 hours before planned arrival will be fully charged.

 

PAYMENT TERMS & CANCELLATION POLICY FOR RESERVATIONS FOR LARGER GROUPS (8 ROOMS OR MORE)

I – prepayment at the moment of booking, from this moment on we will assure availability for the requested date(s) and reserve rooms exclusively for you, without the first prepayment we cannot guarantee availability: First non-refundable prepayment of 35% of the total quoted Pädaste services for your event (including lodging, food & beverage, catering, spa and all other services)

II – prepayment 9 months prior to the event: Second non-refundable cumulative prepayment of 60% of the total most recently quoted Pädaste services for your event (including lodging, food & beverage, catering, spa- and all other services)

III – prepayment 6 months prior to the event: Third non-refundable cumulative prepayment of 70% of the total most recently quoted Pädaste services for your event (including lodging, food & beverage, catering, spa- and all other services)

IV – prepayment 3 months prior to the event: Fourth non-refundable cumulative prepayment of 80% of the total quoted Pädaste services (including lodging, food & beverage, catering, spa and all other services)

V – prepayment 1 month prior to the event: Fifth non-refundable cumulative prepayment of 100% of the total amount of the most resent quote (including lodging, food & beverage, catering, spa- and all other services)

VI – Final payment of all outstanding amounts due to be secured before the event via a credit card guarantee; chargeable directly after the event upon departure; or if prior credit approval has been given on invoice within 7 days: 100% of all additional services consumed/decided on at site during the reservation, that were not charged yet.

 

All confirmed bookings are subject to our cancellation policy: Cancellations up to 9 month
prior to arrival: 35% cancellation fee; up to 6 month prior to arrival: 60% cancellation fee;
cancellations up to 3 month prior to arrival: 70% cancellation fee; cancellations up to 1
month prior to arrival: 80% cancellation fee; reservations cancelled within less than 1 month
prior to arrival are charged in full. Please note that the cancellation fee applies to the total of
services booked and confirmed at the moment of cancellation, including lodging, food &
beverage, catering, spa- and other services. 

 

PAYMENT TERMS & CANCELLATION POLICY FOR RESERVATIONS FOR THE EXCLUSIVE USE OF THE PROPERTY

I – prepayment at the moment of booking, from this moment on we will assure availability for the requested date(s) and reserve rooms exclusively for you, without the first prepayment we cannot guarantee availability: First non-refundable prepayment of 35% of the total quoted Pädaste services for your event (including lodging, food & beverage, catering, spa and all other services)

II – prepayment 9 months prior to the event: Second non-refundable cumulative prepayment of 60% of the total most recently quoted Pädaste services for your event (including lodging, food & beverage, catering, spa- and all other services)

III – prepayment 6 months prior to the event: Third non-refundable cumulative prepayment of 70% of the total most recently quoted Pädaste services for your event (including lodging, food & beverage, catering, spa- and all other services)

IV – prepayment 3 months prior to the event: Fourth non-refundable cumulative prepayment of 80% of the total quoted Pädaste services (including lodging, food & beverage, catering, spa and all other services)

V – prepayment 1 month prior to the event: Fifth non-refundable cumulative prepayment of 100% of the total amount of the most resent quote (including lodging, food & beverage, catering, spa- and all other services)

VI – Final payment of all outstanding amounts due to be secured before the event via a credit card guarantee; chargeable directly after the event upon departure; or if prior credit approval has been given on invoice within 7 days: 100% of all additional services consumed/decided on at site during the reservation, that were not charged yet.

 

All confirmed bookings are subject to our cancellation policy: Cancellations up to 9 month
prior to arrival: 35% cancellation fee; up to 6 month prior to arrival: 60% cancellation fee;
cancellations up to 3 month prior to arrival: 70% cancellation fee; cancellations up to 1
month prior to arrival: 80% cancellation fee; reservations cancelled within less than 1 month
prior to arrival are charged in full. Please note that the cancellation fee applies to the total of
services booked and confirmed at the moment of cancellation, including lodging, food &
beverage, catering, spa- and other services. 

 

CANCELLATION POLICY FOR LUNCH AND DINNER ARRANGEMENTS FOR GROUPS

Cancellations up to 72 hours prior to arrival: no cancellation fee. Cancellations up to 48 hours prior to arrival: 25% cancellation fee.

 

Up to 24 hours before arrival: 50% cancellation fee. Reservations canceled shorter than 24 hours before planned arrival will be fully charged.

 

NUMBER OF GUESTS

The number of lunch or dinner guests may be changed up to a maximum of 20% upwards or downwards until 24 hours before planned arrival.

 

CHANGE OF ARRIVAL TIME

Changes in the confirmed arrival time can be requested by Email up to 24 hours before planned arrival. We will try to accommodate your request but cannot guarantee this due to possible other reservations.

 

EARLY AND LATE ARRIVALS

The reserved tables will be ready for seating at the confirmed arrival time. In case of early arrival we ask for your understanding if we cannot seat your group immediately. In case of late arrival we will hold the reserved table with a maximum of an extra 30 minutes. Should your group arrive more than 30 minutes late we unfortunately cannot guarantee the availability of tables since they might have been given away to other clients meanwhile. If we cannot accommodate your guests because of an arrival later than 30 minutes after the confirmed arrival time, we reserve the right to charge the full amount of this reservation even in the case that we were not able to host your group.

 

RESERVATION AND CANCELLATION POLICY ALEXANDER RESTAURANT

For reservations made at Alexander restaurant in Pädaste Manor the following reservation and cancellation policy applies.

 

RESERVATION AND CANCELLATION POLICY PÄDASTE YACHT CLUB FOR LARGER GROUPS

Bookings for 7 guest or more at Pädaste Yacht Club are subject to our reservation and cancellation policy for larger groups at Pädaste Yacht Club.

 

POLICY ON SUSTAINABLE TOURISM

Pädaste Manor is located in pristine nature, with parks, woods and forest and a protected shoreline. Our grounds & surroundings are known for their rich biodiversity. From the first day we opened in 1997, we have realized the fragility of the nature, culture and traditions on Muhu Island.

We carry out practices that encourage a sustainable development of the local environment and culture.
In our kitchen we prefer the use of local produce and we respect the seasons. We encourage local farmers to grow and raise produce for us while our salads, greens and herbs are grown in the Manor garden.

We use landheating technology, which allows us to be for 70% self-sustainable in our energy needs for heating of the manor. We actively support the works of local craftsmen and artisans and encourage local folk traditions.

As a founding member of the Muhu Tourism Association we actively encourage a sustainable tourism development with a small footprint on the Island.

 

INFANT AND CHILD POLICY IN ALEXANDER RESTAURANT

To ensure the enjoyment of our guests, we have set certain rules with regards to infants and children during dinner in Alexander restaurant, please see our Infant and child policy for more details.